Because We Care
At St. Charles Hospital we strive to provide you with the highest quality of care. If for any reason we do not meet your expectations, we encourage you to SPEAK UP. There are numerous options available to you in which to do so. They include:
Hospital Staff, Nurses & Physicians
These are the professionals with whom you are in contact with most and know you the best. They will always make time to listen to your concerns and address your issues.
On each nursing unit and in every department there is a Manager who can be reached upon request. Our managers pride themselves on their rapid response and full attention to your needs.
Designated patient advocates are volunteers who visit each patient care unit on a daily basis and are also available upon request. They promote patient satisfaction, advocate for your needs and ensure that your concerns are brought to the attention of a Manager.
Patient Relations Department
If you are not comfortable voicing a concern in person, please call 474-6365. This is the Volunteer Office where a person will be available to listen to you. Your issue will be taken seriously and you will be given the attention you deserve.
We want you to speak up...
It is our hope that all issues brought to our attention are addressed to your satisfaction. However, if the Hospital is unable to completely address your issue, you may:
Call: The Department of Health at 1-800-804-5447 or file a complaint in writing to:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street, 6th Floor
Troy, NY 12180
Contact: The Joint Commission
Office of Quality Monitoring
Call 1-800-994-6610 or